Skip to content

Exciting News! Puaro is now part of the Google AI Startups Program

LEGAL

Refund policy

Last updated:

This policy covers the Team Pack, the Business Pack, and the Growth plan that Puaro Security Inc., Tel Aviv, Israel ("Puaro", "we", "us") sells for one workspace, billed monthly. The Free plan has no charges. An Enterprise plan follows the refund terms in its order form. Questions go to info@puaro.io.

How billing works

  • The Team Pack and the Business Pack are a flat monthly charge for one workspace. The Growth plan is a monthly charge per developer, counted at the start of each month. All prices are in US dollars and on our pricing page. Each month is paid before it starts.
  • Today you buy a paid plan through a payment link or an invoice that we send after you contact us.
  • When you pay online, Paddle.com is our reseller and the Merchant of Record for the order. Paddle processes the payment, collects any sales tax or VAT, and its buyer terms also apply to the payment. Puaro does not see or store your card details.

Refunds

  • First payment: if a paid plan is not right for you, ask within 14 days of your first payment and we refund it in full.
  • Later months: a month that has started is not refunded, but you can cancel at any time so the next month is not charged.
  • Our mistakes: if we charged you by mistake, for example twice for the same month, we refund the extra charge.
  • Your rights under the law: nothing in this policy limits a right to cancel or to a refund that consumer protection law gives you.

Cancelling

  • Write to info@puaro.io from the email address on the account, with the workspace name.
  • The paid plan stays active until the end of the month you paid for. Then the workspace moves to the Free plan.
  • On the Free plan your linked repositories stay linked, and you can add more only while the workspace is within the Free limit of 10 repositories.

How to ask for a refund

Email info@puaro.io from the email address on the account, with the workspace name and the date of the payment. We reply within five business days. An approved refund goes back to the payment method you used, through Paddle when you paid online.

Changes to this policy

We may update this policy. A change applies to payments made after we publish it, and the date at the top shows the latest version. The terms of service cover everything else about using Puaro.